Frequently Asked Questions

1. How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-3 business days, and delivery may take 5-10 business days for domestic shipments. International orders may take longer, depending on customs and local postal services.

2. Do you offer international shipping?
Yes, we ship worldwide. Delivery times and fees vary by country. Please check the shipping options at checkout for details.

3. What is your return policy?
We accept returns within 30 days of delivery for unused and undamaged items. Customers are responsible for return shipping costs. Refunds will be processed once the returned item is received and inspected.

4. Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement. After that, changes may not be possible as the order enters processing. Contact us as soon as possible for assistance.

5. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) and PayPal. Other payment options may be available depending on your region.

6. Are your puzzles safe for children?
Yes, our puzzles are made from non-toxic materials and are safe for children. However, small pieces may pose a choking hazard for kids under 3 years old. Adult supervision is recommended.

7. How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to check the status of your delivery through the carrier’s website.

8. What if my puzzle is missing pieces?
If you receive a puzzle with missing or damaged pieces, contact us within 14 days of delivery. We’ll do our best to resolve the issue, either by sending replacements or offering a refund.

9. Do you offer wholesale or bulk orders?
Yes, we provide wholesale options for retailers and bulk buyers. Please reach out for pricing and availability.

10. How should I store my puzzles?
Keep puzzles in a cool, dry place away from direct sunlight to prevent warping or fading. Storing them in their original box or a sealed bag helps maintain quality.

11. Are your puzzles eco-friendly?
We prioritize sustainability by using recycled materials and eco-friendly inks where possible. Our packaging is also designed to minimize environmental impact.

12. Can I request a custom puzzle design?
Currently, we do not offer custom designs, but we may introduce this option in the future. Stay tuned for updates!

13. What if I receive the wrong item?
If there’s an error with your order, contact us immediately. We’ll arrange for the correct item to be shipped or issue a refund as needed.

14. How do I contact customer service?
For any questions or concerns, reach out through our support page. We aim to respond within 24-48 hours.

15. Do you offer discounts or promotions?
Yes, we occasionally run promotions and offer discounts. Follow us on social media or subscribe to our newsletter for updates on deals and new releases.

16. What’s the difficulty level of your puzzles?
Our puzzles range in difficulty, from beginner-friendly to challenging. Check the product description for details on piece count and complexity.

17. Can I gift a puzzle directly to someone?
Yes! During checkout, you can add a gift message, and we’ll include it with the order. We also offer gift-wrapping options for select items.

18. Are your puzzles framed?
No, our puzzles come unframed. However, you can easily frame them yourself once completed for display.

19. How do I clean my puzzle?
Use a soft, dry cloth to gently remove dust. Avoid water or cleaning solutions, as they may damage the pieces.

20. Do you have a loyalty program?
Not at the moment, but we’re considering introducing one in the future. Keep an eye out for announcements!

If you have any other questions, feel free to reach out—we’re happy to help!